Upcycler clothing store terms

Terms of Service

Upcycler Helsinki Oy (FI3096953-3) is a Finnish company, dealer and loan office. 

We rent products for adults in Finland.

The loan office's prices are in euros and include 24% Finnish VAT.

We reserve the right to change terms, prices and delivery costs. The customer agrees to the delivery terms valid for each order. Finnish law applies to possible disputes.

How to order

The loan office operates as part of the Upcycler online store. The loan office has its own Rental selection.

The order is confirmed with an order confirmation sent to an e-mail provided at the check out by the customer.

The shopping cart does not reserve products. We reserve the right to cancel a sale if the product is not available.

Payment Methods

The loan office uses all online store payment methods.

Payment Methods

Shipping cost 

Delivery cost is 3,90 euros / order. Returns are always free of charge when you use the return address label that came with your shipment.

Delivery time

We will send the ordered product to you within 1-2 business days. You can choose the pick-up points of Posti, Matkahuolto and DB Schenker.

Loan period and use

The loan period is product-specific and is stated in connection with each product. The loan period starts from the receipt of the package.

Repayment after the loan period

At the end of the loan period, return the product immediately, no later than the next day after the end of the loan period. 

If the return is delayed, Upcycler has the right to charge the price for the new 14-day rental period for the delay. No refund will be made for repayments made before the end of the loan period.

For non-returned products, the RRP price of the product will be charged.

Cancelling the order

You have the option to return the rental product you ordered at no cost if you do not use it. The product seal must then be attached to the product. If you are returning the product unused, please contact: service@upcyclerhelsinkin.com.

The returned product will be refunded to the payment method used to pay the rent.

Complaints

The loan office's products may already be used by someone else. However, they have been washed and inspected after use. However, if the product is defective, please contact customer service.

Uncollected packages

An undisclosed package is not a refund, but we deduct 7 euros from the return amount as a processing cost.

Product breakage

Should the product break during use, please contact customer service immediately. Upcycler has the right to charge the customer the best price for the product if the product has been broken unusable. We will, of course, consider the cause of the breach and the extent of the damage before making a claim. 

Also read How does the loan office work?

Loan company products

 

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